Put  web address my voice mail and also ask for people's email address when asking for the name and phone number; e.g., "I'm out of the office with clients, please be sure to check out all my new listings at wynnea.com.  Leave your name, phone number and email address, I'll return your call shortly."

Be the first to arrive at the office each morning and pull the latest updates off the computer; and make note of listings or sales posted to the office transaction boards.

Use a 5x8 spiral binder for all to-do's, notes, calls, etc. They will all be in one place.

Every 30 days, change the wording I use to describe my listings in the MLS so that they don't get stale.

Every time I make a new contact, add it to my database right away. Do this daily, rather than weekly.

Check e-mail regularly, at least twice a day. People expect a quick response to their electronic communication. I make sure they get it.

I cannot procrastinate and get the most out of my business. It's what I do each day that will bring me the most business: talking to clients, sending notes, previewing properties, prospecting.

Consumers love the convenience of e-mail, and associates who communicate online are way ahead of the pack. I collect e-mail addresses at every opportunity, including open houses.

Write 10 friendly, one-line notes each week to clients or people in my sphere of influence (e.g. Loved what you did with the landscaping - the yard looks great!)

Call my clients early in the morning when possible (8 a.m.) to give them updates on their listings. Not only is it a good time to reach people, but you know that I am getting an early start

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